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MBaron Latvijas filiāle
Registered office: Baltezera iela 5-8, Riga, Lv1024
Office and postal address: Dārzaugļu ielā 8-1, Riga, LV-1012
Registration No. 40103887635
Bank: SEB Banka
Phone number: 26661120
Email: [email protected]
DELIVERY / RETURN Madambaron.lv online store
Customer – a natural person who places orders at the online store www.madambaron.lv and is a recipient of the ordered goods. The customer will use the goods purchased at the online store www.madambaron.lv for his or her personal needs, the needs of his or her family members and relatives or for other purposes.
Seller – Madambaron.lv, MBaron Latvijas filiāle.
Online store – an Internet website with the Internet address www.madambaron.lv. To arrange a purchase at the online store the Customers are offered the goods traded by the Seller and the terms of payment and delivery of the ordered goods.
Website – www.madambaron.lv
Goods – a tangible item that is being traded and is offered for sale on the website.
Order – a duly completed Customer’s request on the website for the delivery of the selected goods to the address indicated by the Customer.
Customer Service – a service office owned by the Seller, which controls and processes the Customer’s orders placed on the website.
External Website – other Internet websites to which references are made on the website www.madambaron.lv.
1. General Provisions
1.1. MBaron Latvijas filiāle is the owner and the administrator of the website.
1.2. Upon ordering goods at the online store www.madambaron.lv the Customer agrees to the terms of sale of the goods (hereinafter referred to as the Terms) as explained hereunder.
1.3. The abovementioned Terms, as well as the information on the goods available on the website is a public offer.
1.4. The relations between the Customer and the Seller shall be governed by the laws and regulations of the Republic of Latvia.
1.5. The Seller reserves the right to amend these Terms.
2. Placement of an Order and the Performance Deadlines Thereof
2.1. The Customer may place the Order by telephone or independently, by using the order form on the website. A more detailed description of placing an order is provided under the section “How to Buy”.
2.2. Upon placing the Order the Customer shall provide the following information:
Name, surname of the Customer and/or the Recipient of the Order;
Contact phone number
Electronic email address
2.3. After successful placement of the Order the information regarding the placed Order is sent to the Customer’s electronic mail address.
2.4. If the Customer places an Order for such number of goods that exceeds the number of the particular item at the Seller’s warehouse, the seller notifies the Customer thereof by sending an electronic mail to the electronic mail address indicated by the Customer when placing the Order. The Customer may either pay for and receive the quantity of goods available at the warehouse or annul the respective item in the order, or to accept an alternative offered by the seller to postpone the placement of the Order until the moment when the respective goods will be available in the necessary quantity at the Seller’s warehouse. If the Customer fails to approve their decision with the Seller within 3 business days the Seller is entitled to annul the Order in the entirety thereof.
2.5. The delivery term of the goods depends on the timely payment for the Order by the Customer, the delivery region and address, and the work of the respective delivery service, which provides for the delivery of the Order, and does not directly depend on the Seller.
2.6. The information materials presented on the website cannot fully reflect the properties of the goods (including the colours, sizes, technical parameters, shape). Before placement of the Order the Customer may address the Seller to specify any details of the goods. If the Customer has not addressed the Seller for detailed explanations, it is deemed that the Customer had no doubts regarding the properties of the goods upon placing the Order.
2.7. Where any goods are not available at the Seller’s warehouse in the required quantity thereof, including due to reasons beyond the Seller’s control, the Seller is entitled to annul the particular item in the Customer’s Order by notifying the Customer thereof, sending the notice to the electronic mail address indicated by the Customer on the website when placing the Order.
2.8. Should the Customer withdraw a partly or fully paid for Order, which has not been sent or delivered yet, the amount of the annulled Order is returned to the Customer.
2.9. The descriptions of goods in the online store www.madambaron.lv are only of informative nature and use of this information will not entail legal obligations between a visitor and the owner of the online store. It is possible that the accuracy of the description of the goods does not match the buyers’ informative enquiry criteria.
2.10. Owners of the online store www.madambaron.lv are not liable for transferring colour parameters of photo images onto the buyer’s display screen.
3.1 Free receipt of goods in Madam Baron Store on Floor 5 of Galleria Riga.
3.2 Goods are delivered to all regions of Latvia and the Baltic States where OMNIVA parcel machines are located.
3.3 The Seller will do everything within its competence to comply with the indicated delivery terms. Nevertheless delivery delays are possible due to reasons other than dependent directly on the Seller.
3.4 The risk of accidental loss or damage of the goods shall transfer to the Buyer at the moment of receipt of the Order by the Customer.
3.5 In cases the goods are not delivered to the Customer as a result of its loss due to the fault of the postal (courier service) employees at the time of delivery, the Seller will repay to the Customer the value of the goods paid for by the Customer and the delivery costs only after the Seller receives a confirmation or compensation for loss from the postal service.
3.6 Types of delivery are indicated in the section “Questions” on the website.
4 Payment for the Goods
4.1 The price of the goods is indicated on the website. Where an incorrect price of the ordered goods has been indicated, the Seller shall as soon as possible inform the Customer thereof in order to annul or confirm the Customer’s Order. If it is not possible to contact the Customer, the abovementioned Order is deemed annulled. If the Order has already been paid for, the Seller repays the amount paid.
4.2 Types of payment:
4.2.1 Payment of invoices via an Internet bank
SEB Banka LV82UNLA0050023048418
4.2.2 In cash upon receiving the goods in Madam Baron Store on Floor 5 of the TC Galleria Riga.
4.2.3 With a payment card upon receiving the goods in Madam Baron Store on Floor 5 of the TC Galleria Riga.
4.3 The Order is accepted for further processing only after the payment of the entire value of the Order to the Seller. The ordered goods are reserved for the period of time indicated section “Payment”.
5 Return of the Goods
5.1 The Customer may refuse the ordered goods within 14 days after the receipt thereof. Return of the goods is only possible on the condition their outer appearance, consumption qualities, the original packaging and labelling have all been preserved.
5.2 Where the Customer enjoys the right of refusal of the goods and he or she refuses the purchased goods according to the procedure specified in Clause 5.1, the Seller will compensate the full value of the returned goods less the respective delivery costs.
5.3 According to the Consumer Rights Protection Law the Seller is entitled to refuse return of the goods from the Customer and not to pay the compensation in certain cases if the goods are not returned in the original packaging, the packaging has been seriously damaged, or there are visible traces of slight use, for example, torn or dangling threads.
5.4 The Customer may exchange the purchased goods for an analogous products within 14 days after the receipt of the goods, provided the size, colour, shape, measurements or setting of the goods do not satisfy the Customer, on the condition that the outer appearance, consumption qualities and original packaging of the goods have been preserved. The Customer will be additionally charged for the delivery of the analogous product.
5.5 If the Seller does not have the analogous product at its disposal at the time of return of the goods for exchange by the Customer, the Customer may withdraw from the performance of these Terms and claim repayment of the value of the goods.
5.6 The funds are repaid to the Customer in the same manner the as Customer paid for the Order, or the funds may be transferred according to the bank details indicated by the Customer on the basis of a written application of the Customer, provided that the Seller is able to comply with it.
5.7 If the funds are returned to the Customer upon the return of the goods, the Seller will repay the respective amount in the manner analogous to the manner the payment was received in.
5.8 Detailed information regarding the procedure of repayment of funds is available on the website under section “Questions”.
5.9 The Customer is responsible for maintenance of the quality and safety of the goods over the entire period of validity of the right of refusal.
5.10 By beginning to use the goods the Customer confirms that the goods correspond to what has been ordered and will not be returned.
6 Intellectual Property
6.1 Copying of all textual information and graphic images published on the website is prohibited. The brands, trademark names and logotypes displayed on the website are the property of the owners thereof.
7 Representations and Warranties
7.1 The Seller shall not be held liable for loss incurred by the Customer as a result of incorrect use of the goods.
7.2 The Seller shall not be held liable for the content and functionality of external websites.
7.3 The Seller may dispose of or transfer its rights and obligations concerning the relations with the Customer to a third party.
7.4 The descriptions of goods in the online store www.madambaron.lv are only of informative nature and use of this information will not entail legal obligations between a visitor and the owner of the online store. It is possible that the accuracy of the description of the goods does not match the buyers’ informative enquiry criteria.
7.5 The owners of the online store www.madambaron.lv are not liable for transferring colour parameters of photo images onto the buyer’s display screen.
8 Confidentiality and Safety of Personal Information
8.1 Use of the information provided by the Customer
8.1.1 The Seller uses the Customer’s information for the following purposes:
Performance of own obligations toward the Customer;
Assessment of the website and analysis of work;
To inform the Customer on additions to the collection or any campaigns.
8.1.2 The Seller may send advertisements and informative notices to the Customer. Should the Customer wish not to receive notices of such content from the Seller, the Customer may send a respective notice by electronic mail to the address: [email protected]
8.2 Disclosure of the information received by the Seller
8.2.1 The Seller undertakes not to disclose the information received from the Customer. Transfer of the Customer’s information to agents and third parties acting under an agreement between them and the Seller to ensure performance of the obligations towards the Customer shall not be deemed a breach of the disclosure clause.
8.2.2 Disclosure of the information within the limits prescribed by the laws and regulations of the Republic of Latvia shall not be deemed a breach of the disclosure clause.
8.2.3 The Seller will receive information regarding the IP address of the visitors of www.madambaron.lv website. This information will not be used for the purpose of detecting the visitor’s identity.
8.3 The Seller is not liable for any information publicly provided by the Customer on the website.
9.1 The relations between the Customer and the Seller are governed by the laws and regulations of the Republic of Latvia.
9.2 In the event of any issues or disagreement the Customer my address the Customer Service by telephone or using the form “Contact Us”. To the extent possible the parties resolve any disagreement by mutual negotiations. Where no agreement is reached, the dispute will be referred to the court in accordance with the laws and regulations of the Republic of Latvia.
9.3 Should the court find that any of the clauses of these Terms are invalid, it will not mean that other clauses of these Terms are deemed invalid.